Legal
This policy explains how Doen Lighting (HK)Technology Co.,Ltd handles information collected through this website and related B2B inquiry communication.
Last updated: May 20, 2026
When you send an inquiry, we may collect your name, email address, company name, phone or WhatsApp number, country or region, product interest, quantity and message details. We may also receive basic technical information from your browser or hosting provider, such as IP address, device type and access logs, for security and service reliability.
We use inquiry information to respond to your request, recommend suitable LED strip light or LED neon flex products, prepare quotations, arrange samples, coordinate orders and maintain normal B2B customer communication. We do not sell personal information.
For visitors in the European Economic Area or the United Kingdom, we process inquiry information when it is necessary to respond before entering into a business transaction, to support our legitimate B2B communication interests, or when you have provided consent where required.
We may share relevant details with internal team members, email service providers, hosting providers, logistics partners or production partners when needed to answer your request or process a business order. Because Doen Lighting operates with Hong Kong and China supply chain resources, your information may be processed outside your country or region.
We keep inquiry and business communication records only for as long as needed for customer service, quotation follow-up, order records, legal requirements and reasonable business administration.
You may contact us to request access, correction, deletion or restriction of your personal information where applicable. You may also ask us to stop non-essential marketing communication.
We use reasonable technical and organizational measures to protect inquiry information. No website, email system or internet transmission can be guaranteed to be completely secure, so please avoid sending highly sensitive information through the inquiry form.
For privacy requests or questions, contact us by email.
lily@doenlighting.com